![]() Find your iPhone in Apple Configurator.Ĥ. Then launch Apple Configurator 2 application.ģ. Connect the iPhone to the Mac computer via USB cable.Ģ. If you do not have Apple Configurator 2, you can download and install Apple Configurator 2 on your Mac from the App Store.ġ. ★Tips: This method requires an administrator to execute, if you are not an administrator, please contact the administrator. But using Apple Configurator 2 to delete iPhone supervision will erase the data on the iPhone, so you need to back up the iPhone data first. ![]() Use Apple Configurator 2 App to Remove SupervisionĪpple Configurator 2 is a free Mac OS tool that can configure iPhone through a USB connection and supervise the iPhone, as well as remove the supervision of the iPhone through it. After that, just follow the prompts for the next steps. Select Manual Configuration, then select Add to Device Enrollment and Allow devices to pair with other computers, then click Next.ĥ. Click iPhone, and then right-click to select the Ready button.Ĥ. Make sure it is displayed and the iPhone is not supervised.ģ. Open Apple Configurator 2.5 or later on computer. When the trust prompt appears, click Trust this computer.Ģ. ![]() Connect your iPhone to your Mac computer with a USB cable. The setting to allow pairing with macOS computers in the DEP account has been enabled in iOS 13 and OS 10.15.ġ. If you are an administrator, you can set the iPhone to allow pairing with macOS computers in the DEP account of MDM, but this method needs to be done when setting up the DEP account for the first time. Remove Supervision via MDM (Mobile Device Management) After that, choose Remove Management and enter the password (this password is the MDM configuration password). If your iPhone has an MDM profile, you will see it in Device Management.ĥ. But the premise is that the administrator who sets up supervision for the iPhone does not restrict the user's right to delete the configuration file, and you need to know the iPhone's MDM configuration password, then this method can be executed.Ĥ. How to fix this iPhone is supervised by another computer? You can remove device supervision by deleting the MDM configuration file on the iPhone. If your iPhone is supervised by another computer, and you already know who supervises the iPhone and the information that is restricted on the iPhone, you can try the following 8 ways to remove device supervision, but only if you know the lock screen password of that iPhone. How to Remove Device Supervision from iPhone How to fix “this iPhone is supervised by another computer” problem? We have provided you with 8 ways to remove device supervision from iPhone below, and we believe there will be a method for you. If you want to see what features are disabled on this iPhone, you can tap General, then scroll down the page, find and tap VPN & Device Management to see what type of changes are made on this iPhone. From here, you can know who is supervising this iPhone.ģ. If it is supervised, it will show that “This iPhone is supervised and managed by xxx". On the Settings page, you will see whether the iPhone is supervised or not. How can I know who is supervising my phone when I just got it? You can follow the steps below to check if your iPhone is supervised by another computer.Ģ. How to Know Who is Supervising This iPhone If you get such a phone, you need to delete the MDM before you can perform any operations on the iPhone. Once the iPhone is supervised, the iPhone cannot be connected to any other computer because it is protected by a special password. This kind of operation is called Mobile Device Management (MDM), which is the most commonly used security feature in businesses and schools. The iPhone you just got prompts you that the iPhone is supervised by another computer, which means that your iPhone may be a phone that has been used by the school or company.įor compliance and security purposes, the school or company will supervise these iPhones and set a special password for protection. Users can neither operate certain applications on the iPhone nor connect to any other computer. Why New iPhone is Supervised by Another Computer If you do not want the iPhone to be supervised, you can take some measures to remove supervision from iPhone. This problem usually occurs on second-hand iPhones or iPhones purchased by companies or schools. I'm getting the "this iPhone is supervised by another computer and cannot be used with this computer" error and don't know what is causing it.
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